Technical Services

For retailers, importers and manufacturers, R N SOLUTIONS prides itself on the production of user friendly technical information and instructions. Knowing how time consuming writing of Quality Manuals can be, independent help and support is available to produce systems supporting documentation.

R N SOLUTIONS can document, proof read, format or develop technical manuals and instructions to suit client needs, ensuring end users receive clear, succinct and understandable information.

• Technical Policy Development – R N SOLUTIONS develops and implements appropriate Technical and Quality policies for specific businesses/company functions, supporting diverse product categories and multiple QA/QC based locations. An assessment of the business needs are carried out, with the interdependencies of each department/function determined and documented.

• Generic Product Specifications - R N SOLUTIONS evaluates and determines consistent product specifications for client targeted markets, and initiates the implementation of buying parameters/disciplines. Generic product specification manuals are produced for internal/external distribution and use.

• Competitor Product Analysis – R N SOLUTIONS conducts and co-ordinates product evaluation reviews, comparing technical and functional attributes of client/competitor products. Technical fact sheets are produced, highlighting consumer perceptions of the best and worst product aspects.

• Quality Manuals – R N SOLUTIONS documents and produces Technical/Quality manuals and User Instructions based on agreed company formats. As a principle, assurance is given that all technical and product information is understandable, written without technical jargon, and easily interpreted.

• Complementary Quality Procedures – R N SOLUTIONS contributes to the development and establishment of Technical/Quality procedures of remote buying/sourcing offices, ensuring that practical synergies exist in all geographical locations. Assurance is given that activities carried out in different offices/locations, are not duplicated, and that prime accountabilities are properly identified.

• Technical Manuals & Instructions – R N SOLUTIONS proof reads, edits and formats existing or newly developed Technical/Quality manuals and User Instructions. Designs and adopted formats are agreed in advance by the client, so that internal and external customers receive consistent, meaningful and useful information.

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